Frequently Asked Questions

  • How do I add a new ResidentScreening user?
  • How do I change the access level of an existing user?
  • How do I change my password?
  • How do I change my security questions/ profile information?
  • How do I Log Out?
  • How do I create a new application?
  • What if an applicant doesn’t have a Social Security Number? (International applicants only)
  • How do I add an applicant or guarantor to an application?
  • How do I remove an applicant or guarantor from an application?
  • How can I save an application and complete later?
  • How do I print the application results?
  • What property should I choose for my applicant?
  • How can an applicant obtain a copy of his/her Consumer Reports?
  • What is the Activity Page?
  • What is an Activity?
  • How do I use the Quick Search Filter?
  • What do the Service Status icons mean?
  • What does the Undecided button on the activity page do?
  • Why can’t I view all of my records that are returned?
  • How can I view the application details from the Activity Page?
  • What does the "Unfinished Applications" mean on the Activity page?
  • What do the color bars next in the Credit, Criminal, Evictions & Documents Columns mean?
  • What should I do if a service has an Error status?
  • What is a Lease Decision?
  • Why is the Lease Decision dropdown on the Activity page?
  • Why do some applications have a Plus sign in the Lease Docs column?
  • What does the Plus sign in the Lease Docs column mean?
  • Why do I see my/someone else’s name in the Created by column?
  • Is Employment Income required if an applicant is not employed?
  • Is a specific credit score required for the applicant to be accepted?
  • How do I add an applicant using a corporate account?
  • How do I view a credit report?
  • Why can’t I see the entire credit report?
  • How can I re-use a previous credit report when editing a completed application?
  • Are credit reports/recommendations used to make other decisions?
  • What does a Credit Result ‘High Risk Collections Found’ mean?
  • What does the Credit Result ‘Possible Foreclosure Detected’ mean?
  • Why was the credit application declined?
  • If the ResidentScreening recommendation results in a decline, can an applicant still be accepted?
  • Why do I have to select a state and a county when I add a County Criminal search?
  • How do I view the criminal records for an applicant?
  • How do I know if the criminal records provided are a match to my applicant?
  • How do I view the eviction records for an applicant?
  • How do I know if the eviction reports provided are a match to my applicant?
  • If one or more Eviction Records match my applicant, does that mean he/she was evicted in the past?
  • What is a Forcible Entry Detainer (FED)?
  • What is an International Application Form?
  • What is a Corporate Lease Application?
  • How do I view/print the policies page?
  • Are the policies listed all of the policies for my property?
  • How can a modified policy be updated on the policy page?
  • What is a Management Report?
  • How do I find an application (Quick Search Filter)?
  • How do I edit a completed application for reprocessing?
  • How do I print a recommendation letter for an applicant?